COVID-19 Pandemic and Pharmacists: Independent Pharmacies Are Life Savers

The importance of the local independent pharmacy in the United States can’t be understated. These businesses provide vital prescriptions and health services to millions of Americans, including many who do not live near some of the larger, national pharmacy chains. 

There’s nothing like the “service with a smile” personal approach that an independent pharmacy can provide, especially for long-time customers. 

According to the National Community Pharmacists Association, 77% of independent pharmacy businesses offer their service to rural areas and towns with 50,000 people or fewer. Some 21% of all zip codes have access to an independent community pharmacy only, not a major chain. 

The Impact of the Pandemic 

When the coronavirus pandemic arrived in 2020, independent pharmacies were harder hit than the national chains. Independents did not have the deep financial backing that larger chains have under parent companies, and the economic losses piled up quickly. Sadly, some have closed their doors altogether.

To adjust, the majority of independent pharmacists got ready to administer COVID-19 vaccines. They were prepared to perform testing too, but initially faced challenges in obtaining test kits authorized by the FDA. Some, already economically strapped, were worried about getting reimbursed for the testing services they wanted to perform. 

Big Pharmacy Chains and Vaccine Fiascos 

As the vaccine was approved and began to roll out, independents found a way to step up to the plate and help with continued COVID-19 testing and vaccine dosage delivery. These independents were once again on the frontlines helping to keep their communities healthy and safe. 

Larger chains were in the news time after time for everything from incorrect administration to wasting precious vaccine doses. The Centers for Disease Control and Prevention noted close to 200,000 doses had gone to waste in March of 2021, a year into the pandemic. 

With economies impacted and people eager to get back to some sense of normalcy, every wasted dose meant further delays and lost opportunities for a faster recovery. 

Independent Pharmacies and COVID Support 

Community pharmacies have been praised for their critically important role in helping communities with testing and vaccine dosing. 

On average, local community pharmacies tend to have more staff per customer than larger chains, which allows them to provide more personal care. Many independent pharmacists are on a first-name basis with their customers.

Another important service that independent pharmacists provide is comfort and care. While typically not licensed mental therapists, they nonetheless offered kind words or thoughts of comfort as people struggled with the changes endemic to the pandemic. 

Supporting Independent Pharmacists’ Needs 

Mobile MediClaim recognizes the value of independent pharmacists and is here with services to support them. We help pharmacists with a simple and easy claim process, contracting support, and medical billing. 

Community pharmacists should be focusing on the people they care for; we streamline medical billing for pharmacists to keep customers their priority. 

Mobile MediClaim is designed to support independent pharmacists. To learn more about how Mobile MediClaim can help, schedule a demo today. 

Mobile MediClaim and CPESN Join Forces

August 16, 2021
Mobile MediClaim has been recognized by CPESN to provide connectivity to CPESN Pharmacies. Mobile MediClaim provides software solutions that utilize the Pharmacist Electronic Care Plan and have successfully tested and released care planning utilities that meet the electronic care plan standard as outline in the ONC High Impact Project.

Pharmacy Management with Embedded Clinical Documentation Systems
Mobile MediClaim is recognized by CPESN and provides the ECARE Plan to pharmacies nationwide. Mobile MediClaim is committed to helping save independent pharmacy and is designed for Clinical Pharmacists. The SaaS technology is an intuitive certified Electronic Health Record system which enables mobile, online collaborative care communication, encounter documentation, standardized and customized templates, disease management and medical billing for Clinical Pharmacists.  The HIPPA compliant, web- based platform, allows you to work from anywhere, while attending to your patients’ needs.  Mobile MediClaim also credentials clinical pharmacists and offers advisory and medical billing solutions.  Mobile MediClaim supports pharmacists’ and enables them to practice at the height of their scope while equipping pharmacists’ to fill the gaps in care. Learn more at

Mobile MediClaim joins WSPA as a business partner February, 2018

Pharmacists are in the hearts of our communities, servicing patients across the country and are not adequately reimbursed for their professional services. We have a solution. Mobile MediClaim is an immediate solution to the preservation and future of independent pharmacy practice. We have a commitment to help the independent pharmacist succeed in being an intricate part of the healthcare model.

Tell us about how you started?
We were founded as Mobile MediClaim in 2016 by Jean Jendusa; a former independent, multi-specialty, pharmacy owner. She is determined to share her skills, knowledge, and expertise with independent pharmacists and independent practices in local communities everywhere. She is currently working with employers and health payers to help reduce medical spend while creating proactive, preventative programs for their employees while re-integrating the pharmacist back into healthcare.

From cutting her first tooth in her parents’ pharmacy in 1963, and throughout her college years, Jean lived andbreathed Pharmacy. She helped the family business grow into a sophisticated, personalized, medical community pharmacy. Jendusa Pharmacy was a pharmacy that serviced all patients, with all disease states and was noted throughout the state of Wisconsin, as well as southern states. They became the first pharmacy in Wisconsin to have an outpatient computer. The Jendusa family pharmacy was always at the cutting edge of service and technology. Direct patient care was a part of their daily lives and they were at the heart of their community, as well as many others.

Why was Mobile MediClaim created?

Mobile MediClaim was created out of a personal passion to enable independent pharmacy practice and ownership to not only survive, but thrive. We provide independent pharmacists the ability to be contracted and recognized with all employers and payers. The pharmacist can now help to reduce patients’ medical costs while making them healthier. The pharmacist should be recognized as a member of the healthcare team. Mobile MediClaim provides the tools which speaks the language of the physicians, employers, and payers.

How can Mobile MediClaim ensure success?
Mobile MediClaim allows the pharmacist access to a recognized network of payers for preventative services. Our platform negotiates behind the scenes for your future in employer and payer networks. It gets reimbursement for your services. Mobile MediClaim also provides you with leadership tools and professional leaders within the industry to help you succeed. While your business is thriving you become a recognized team member of the healthcare model. Mobile MediClaim makes you part of the solution to our healthcare dilemma. We will empower you to succeed; we will empower your business to succeed.

What can Mobile MediClaim do for our members?
Mobile MediClaim will assist pharmacists with a mobile tool that allows them to bill for their professional services. We allow them to create new activities and opportunities! We represent their services to payers and employers. We beef up their leadership skills. We help them help themselves and their patients. It is our mission and vision to see independent pharmacists succeed in all areas of their practice.